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Norstar Compact Integrated Communications System


Norstar Compact Integrated Communications System (CICS) This system will be a good fit for you if you're looking for a reliable, feature-rich business phone system that supports between 4 to 8 incoming lines and from 8 to 24 extensions.

The Norstar CICS is produced by Nortel, one of the world's leading telecommunications manufacturers. Well built and reliable, the ICS line of business phone systems have a tested mean time between failure (MTBF) rate of approximately 100 years.

Nortel's Integrated Communications Systems are designed to accommodate your changing business requirements as well as new technological developments. Some of the ways they accomplish this are through:

  • High bandwidth to the desktop
  • VoIP Telephony-ready
  • Modular, scalable design
  • Digital technology
When you choose a Nortel CICS for your business, you choose the features you want now, secure in the knowledge that your phone system will grow with you as your business needs change.

For more information on the Nortel CICS and its related accessories, choose from the topics below.

Desktop and Mobile Phones | Voicemail and Unified Messaging Options | VoIP Support | Call Center | CTI Norstar MICS Expansion Possibilities CICS Accessories

The Norstar CICS is the hub of your phone system. Its strength is its ability to connect a variety of equipment and integrate all of the various functions each provides.

Note - some supported features such as Caller ID require you to purchase the service from your local telecom company.

Norstar Business Phones

Your perception of your phone system is mainly based on how much you like your telephones. The Norstar CICS offers four user-friendly desktop phones, one mobile phone, a conference Norstar T-Series Business Phones for ICSunit and a doorphone.

The T-series Norstar desktop business phones come in charcoal and platinum color options. The conference phone and the Companion mobile phone are available only in charcoal.

Contact us for more information on Norstar business phones.

Voicemail and Unified Messaging

The CallPilot 100 (also known as the Messaging 100) and the CallPilot 150 (also known as the Messaging 150) integrate with your Norstar CICS to provide Auto Attendant, Customer Call Routing (CCR), Voice Mail, VPIM/AMIS Networking, Basic Call Center (Key-code activation), Web-based management, and IP connectivity. The CallPilot 150 also includes a unified messaging solution for your Norstar ICS phone system.

Click here for more information on the CallPilot 100 and CallPilot 150.

Norstar VoIP Gateway

The Norstar VoIP Gateway allows you to use your existing company LAN or WAN to transport voice and fax traffic among locations. Take advantage of the productivity advantages and cost savings of Voice over IP (VoIP).

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Servicing the greater Niagara region: St. Catharines, Niagara Falls, Welland, Thorold, Grimsby, Port Colborne



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